Contact KeepANumber
Last updated
Quick answer
How do I contact KeepANumber?
By email, at 2 addresses: [email protected] for rentals, top-ups and account questions, and [email protected] to report misuse of a number. Write from your account email and include the rental or top-up reference. Support is by email only; there is no phone line (October 2026).
Which address should I use?
| Topic | Address |
|---|---|
| Rentals, renewals, numbers that receive nothing | [email protected] |
| Top-ups and balance | [email protected] |
| Account access and data requests | [email protected] |
| Misuse of a number | [email protected] |
| Corrections to our comparisons | [email protected] |
What should I include?
- The rental reference or the top-up reference shown in your account.
- What you expected and what happened, with the time and your time zone.
- For a missing SMS: the sender or service, and when it was sent.
Never send your password, a wallet seed phrase or a private key. We never ask for them.
Before writing
Many answers are on the FAQ, the refund policy and the how it works page.