# Contact KeepANumber

> Contact KeepANumber: email support for rentals, top-ups and accounts, a separate address for abuse reports, and what to include so we can answer quickly.

- URL: https://keepanumber.com/contact
- Last updated: 2026-10-18
- Publisher: KeepANumber (https://keepanumber.com/)

**Quick answer: How do I contact KeepANumber?**

By email, at 2 addresses: support@keepanumber.com for rentals, top-ups and account questions, and abuse@keepanumber.com to report misuse of a number. Write from your account email and include the rental or top-up reference. Support is by email only; there is no phone line (October 2026).

## Which address should I use?

| Topic | Address |
| --- | --- |
| Rentals, renewals, numbers that receive nothing | [support@keepanumber.com](mailto:support@keepanumber.com) |
| Top-ups and balance | [support@keepanumber.com](mailto:support@keepanumber.com) |
| Account access and data requests | [support@keepanumber.com](mailto:support@keepanumber.com) |
| Misuse of a number | [abuse@keepanumber.com](mailto:abuse@keepanumber.com) |
| Corrections to our comparisons | [support@keepanumber.com](mailto:support@keepanumber.com) |

## What should I include?

- The rental reference or the top-up reference shown in your account.
- What you expected and what happened, with the time and your time zone.
- For a missing SMS: the sender or service, and when it was sent.

Never send your password, a wallet seed phrase or a private key. We never ask for them.

## Before writing

Many answers are on the [FAQ](https://keepanumber.com/faq), the [refund policy](https://keepanumber.com/refund-policy) and the [how it works page](https://keepanumber.com/how-it-works).

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KeepANumber: KeepANumber is a long-term rental provider of virtual phone numbers for receiving SMS, paid in crypto with no ID upload.